Google Product Support Engineer - University Graduate 2026

📋 About Google

Google is a global technology leader focused on improving the ways people connect with information. Google's innovations in web search and advertising have made our website a top internet destination and our brand one of the most recognized in the world.

From the garage of a friend to an internet search empire, Google has grown to become one of the most influential companies in the world. With products like Gmail, Google Maps, Chrome, Android, YouTube, and Google Cloud, the company touches billions of lives daily.

Google is known for its innovative culture, cutting-edge technology, and commitment to making information universally accessible and useful. The company offers exceptional opportunities for fresh graduates to work on products that impact billions of users worldwide.

            
                🌟 Why Join Google?
            
            ✅ Work on products used by billions of people globally
✅ Innovative and creative work environment
✅ World-class benefits and compensation
✅ Continuous learning and development opportunities
✅ Collaborative culture with the brightest minds
✅ Flexibility and work-life balance
✅ Opportunity to make a real global impact

        

💼 Job Details

Position:

Product Support Engineer - University Graduate

Location:

Hyderabad, Telangana, India; Gurgaon, Haryana, India

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurgaon, Haryana, India.

Employment Type:

Full-time

Eligible Batch:

2026 Graduates

📝 About the Job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers.

These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

✅ Minimum Qualifications

Educational Background: Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience
Technical Experience: Experience with data/SQL and web technologies
Availability: Ability to work non-standard working hours in line with customer requirements

🎓 Preferred Qualifications

Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
Experience working in technical product/cloud support/quality engineering/Site Reliability Engineering (SRE)
Experience using Google Ads or other online advertising solutions and the media/tech landscape
Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences
Experience in solving issues and developing tactical perspectives on customer-focused solutions
Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions

🎯 Responsibilities

Apply subject matter expertise in Google's AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively
Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times
Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners
Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption
Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points

💰 Benefits & Perks

🎁 Google Benefits Package

Comprehensive Benefits:
• Competitive salary and performance bonuses
• Stock/equity packages
• Health, dental, and vision insurance
• Retirement savings plans with company matching
• Generous paid time off and holidays
• Parental leave and family support programs
• On-site amenities (varies by location)
• Free meals and snacks
• Wellness programs and gym memberships
• Learning and development budgets
• Travel opportunities and global mobility
• Employee assistance programs

🚀 Career Growth at Google

🎓 Continuous Learning: Access to training, courses, and certifications
📈 Career Development: Clear paths for advancement and lateral moves
🌍 Global Opportunities: Work with teams across the world
🤝 Mentorship: Guidance from industry leaders and experts
💡 Innovation Time: Opportunity to work on passion projects

🔗 Apply Now

Ready to Join Google?

Take the first step towards an exciting career at one of the world's most innovative companies!

Apply on Google Careers

Applications are reviewed on a rolling basis. Apply early for best consideration!

💡 Application Tips: Highlight your problem-solving skills, customer service experience, and technical knowledge. Include relevant projects, internships, and any experience working with customers or in technical support roles.

📋 Important Information

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Belonging at Google: Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

📞 Need Help?

Have questions about the application process or need career guidance?

🎯 Google Hiring 2026 🎯